Privacy Policy for Hello Waxhaw

Last Updated: May 28, 2025

Thank you for using Hello Waxhaw ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your information when you use our website at https://hellowaxhaw.com (the "Website").

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Website.

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

- Name: To personalize your experience and communicate with you
- Email Address: For account management, notifications, and customer support
- Business Information: Including business name, address, phone number, description, and category for directory listings
- Payment Information: Credit card details processed securely through our payment processor (we do not store payment information on our servers)
- Profile Information: Any additional information you choose to provide in your user or business profile

1.2 Automatically Collected Information

We automatically collect certain information when you visit our Website:

- IP Address and Location Data: To provide location-based services and analyze usage patterns
- Browser and Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click-through rates, and other interaction data
- Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze Website performance

1.3 Business Information from Third Parties

We may supplement our directory with publicly available business information from third-party sources to provide comprehensive local business listings.

2. How We Use Your Information

We use your information for the following purposes:

- Directory Services: To display business listings and enable users to find local businesses
- Account Management: To create and manage user accounts and business profiles
- Payment Processing: To process subscription payments for business listings
- Communication: To send important updates, notifications, and respond to inquiries
- Website Improvement: To analyze usage patterns and improve our services
- Marketing: To send promotional emails about our services (you can opt out at any time)
- Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 Public Business Listings
Business information submitted for directory listings is displayed publicly on our Website to help users find local businesses.

3.2 Service Providers
We share information with trusted third-party service providers who help us operate our Website, including:
- Payment processors for handling transactions
- Email service providers for communications
- Analytics providers for Website performance analysis
- Cloud hosting providers for data storage

3.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety or that of our users.

3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your information:

- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Account Closure: Delete your account and associated data

To exercise these rights, contact us at aidan@hellowaxhaw.com.

6. Cookies and Tracking

We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze Website traffic and user behavior
- Provide personalized content and advertisements
- Enhance Website functionality

You can control cookies through your browser settings, but some Website features may not function properly if cookies are disabled.

7. Children's Privacy

Hello Waxhaw is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Business listings remain active as long as subscriptions are current. Account information is deleted within 30 days of account closure, unless retention is required by law.

9. International Users

Our services are primarily intended for users in North Carolina, United States. If you access our Website from outside the United States, please be aware that your information may be transferred to and processed in the United States.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or Website notice. The "Last Updated" date indicates when the policy was last revised.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: aidan@hellowaxhaw.com
Support: support@hellowaxhaw.com
Address: Hello Waxhaw, Waxhaw, NC

We are committed to protecting your privacy and providing transparency about our data practices.